get refund money : Online transactions are continuously increasing in the country. In such a situation, there is no dearth of people doing online transactions like money transfer, mobile phone recharge and payment of bills from phonepe. There has been a tremendous increase in this during the Corona period. But many times it happens that due to some technical fault or network problem, money is deducted from your bank while doing transactions on the phone.
In such a situation, you would not know how to refund that money, today in this post, we will give you information about how to get money refund from PhonePe? Come, let’s start-
What is PhonePe?
get refund money : Friends, before giving you information about getting money refund from PhonePe , let us first tell you what is PhonePe i.e. PhonePe? Friends, let us tell you that this is a company providing digital payment service through UPI. It was founded in December 2015 by Sameer Nigam, Rahul Chari and Burjin Engineer. The headquarter of this company is located in Bangalore.
Convenience from Phonepe –
Friends, there are many facilities like money transaction sitting at home from phonepe, which are as follows-
- This is a free payment app.
- With this, any kind of online payment like Mobile / DTH Recharge, Water / Electricity Bill, Credit Card Bill Payment, Insurance Payment etc. can be done.
- Money can be transferred from one bank account to another in seconds.
- Can be used by installing phonepe in Android as well as iPhone.
How to create account on phonepe?
Friends, let us tell you that it is very easy to create an account on phonepe. For this you need to have a bank account, mobile number registered in that account, etc. Its steps are as follows-
- Step-1: First of all you have to download phonepe app from Google Play Store.
- Step-2: After installing the app, enter the mobile number. Keep in mind that the mobile number should be the same, it is linked to your bank account.
- Step-3: After this click on Proceed.
- Step-4: Now an OTP (One Time Password) will come on your mobile from phonepe.
- Step-5: Now enter this OTP and Verify.
- Step-6: Fill the information asked by phonepe and click on done. In this way your account will be created on phone pe.
- Step-7: After this do Phone Pe KYC. Click on your PhonePe profile.
- Step-8: Your PhonePe account details will appear here.
- Step-9: Scroll down and click on Verify.
- Step-10: After this click on the option of Add Bank Account. A list of all the banks will appear in front of you.
- Step-11: Select your bank. After this enter the mobile number linked to that bank and click on Continue.
- Step-12: Enter the OTP sent by phonepe. After this your bank account will be added.
- Step-13: After this, to set UPI Pin, click on Reset UPI Pin and enter your card details and click on Continue. Now you can use your phonepe freely.
How to transfer money from phone pe account to bank?
Now know how to transfer money from phone pe account to bank
Friends, the process of transferring money from phonepe is very simple, which is as follows-
- First of all you have to open your PhonePe App
- After this you have to click on the option of To Contact.
- After this all the contacts saved in the phone appear in front of you.
- From here select the contact to whom the money is to be sent.
- Enter your UPI PIN when asked.
- In this way the payment will be done and you will get the transaction message.
How to get refund from PhonePe if money is deducted due to network or technical issue?
Friends, many times it happens that due to network or technical issue, money cannot be transferred. Due to this money gets deducted from your bank. If this has happened to you too, you can get a refund from PhonePe. Now we tell you its process. You follow these steps-
How to get money refund from phonepe
Total Time: 30 minutes
First of all you have to open your Phonepe App. After this you have to go to Transaction History in your Phone pe app.
Select Failed Transection
All your Transactions show in Transaction history. Of these, you have to go to the Failed Transaction.
Click On Contact Support
Here you will see the option of Contact Support. You have to click on this option. Now in the Complaint section, click on the option of Amount Debited for this Transaction. In this way your complaint will be registered on phonepe.
If your Phonepe is a case of failed transaction, Message comes on your mobile number. In this, the maximum time of refund is told.
After complaining, the ticket gets generated. This is actually your Complaint ID. Keep it handy, it may be needed. The refund will reach your account in due time.
What to do if the amount is not credited in the bank?
Friends, many times it also happens that a complaint is made and the message of money refund is also received from PhonePe, but the confirmation from the bank is not done, so the money is not credited in the bank. If the same has happened to you, then you should contact your bank once. Go there and tell your Transaction Details. After this, the bankers will confirm your account statement by checking it. And refund will come in your bank.
What to do if money is not refunded from PhonePe even after complaining?
Friends, your problem should be resolved on phonepe within 3-10 business days, but if it does not happen, you can register your complaint on phone pe’s customer care number 080-687374 or 022-657374. If your complaint remains unheard here also, you can contact the grievance/nodal officer of phonepe. For this follow this process-
- First of all you have to send email to email@example.com.
- In this you have to give this information-
- 1-User Name
- 2-Registered mobile number
- 3-Ticket number of first complaint
- Reasons why you are not satisfied with the process so far.
- If your problem remains unheard for 30 days here too, then you can write to the digital ombudsman.
Where to report cyber fraud?
While it is very rare that you get scammed for a payment, if it does happen, you can file a fraud report at https://support.phonepe.com. You will get a response from here within 24 hours. Apart from this, you will also be given some tips, using which you will be able to make your account more secure.
The phone support mostly responds to any complaints within 24 hours. And in this, a certain period is also fixed for the solution of the problem. But if your problem is not resolved within a certain period, then you have the facility to raise your complaint at different levels, as mentioned above.
Please confirm this thing before complaining?
Friends, if your money has been deducted from your account or has not gone into any other person’s account. If this has not happened then only file a complaint. There are many people who start following the complaint process without confirming it.
Ban on payment through PhonePe
Friends, let us tell you that after the ban on Yes Bank, digital payment service platform Unified Payments Interface (UPI) based transactions were stopped. This badly affected PhonePe, the largest payments partner of the bank. Even the UPI option was removed from Flipkart and Swiggy.
How much money can be sent through PhonePe?Is phonepe a foreign company?
Friends, due to being a fast payment app and being easy to use, an increase in the number of people using phonepe has been seen. Especially during the Corona transition period, when people started avoiding taking money from each other’s hands, there was an increase in the use of various apps like phonepe. Apart from this, payments through other online apps were also fast. One of the biggest reasons for the increase in the use of Phonepe is that it can not only transfer money, but also pay electricity bills etc.
Along with this, it also works like a wallet. You can also make a payment to the merchant by making a purchase. Let us tell you that some important tips are also given by cyber experts to keep the transactions done through phonepe safe. For example, the user should keep his password strong.
Apart from this, he should keep a lock on his phone, so that no one else can use his phone. Thirdly, if you still get cheated then first of all you should change your PIN. After this immediately phonepe customer care number should be given information in this regard.
Friends, this was how to get money refund from PhonePe? All information related to the subject. If you want information from us on any other topic, then you can tell us by commenting in the comment box given below. How did you like this post, do share with us. As always, we look forward to your feedback and suggestions. ..Thank you..